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Frequently Asked Questions

What if my fingerprints are rejected by the Florida Department of Law Enforcement (FDLE)?

If the FDLE rejects your fingerprints, it’s usually due to poor image quality—such as smudging or incomplete prints—which prevents the system from processing them. In this case, the agency that requested your background check will be notified, and you may also receive a direct notice.

You’ll typically have up to 90 days to resubmit your fingerprints, and FDLE allows one free reprint if the rejection was due to quality issues. To improve your chances the second time, be sure to go to an experienced Live Scan technician, wash and dry your hands beforehand, and avoid lotions right before your appointment. If your skin is very dry, apply a small amount of lotion well in advance to help avoid cracks.

If the FBI is also involved, they may reject the prints too. If your fingerprints are rejected more than once, the agency may request an alternate method of background verification, such as a name-based check. Be sure to follow up with the requesting agency or your fingerprinting provider—like Certifix—for next steps and guidance.

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