ProTech Investigative Services

Frequently Asked Questions

• Where to get fingerprints done near me?

  You can get your fingerprints done at various locations depending on whether you need Live Scan or ink fingerprinting. Here’s how you can find a provider near you:

  1. Certifix Live Scan Providers:

  • You can use the Certifix Live Scan website to find a nearby Live Scan or ink fingerprinting provider. Certifix offers locations nationwide, and you can easily search for the nearest one by entering your zip code or city.
  • All Certifix locations offer Live Scan services, and many also provide ink fingerprinting on FD-258 cards.

  2. Local Law Enforcement Agencies:

  • Police departments or sheriff’s offices often provide fingerprinting services, either through Live Scan or ink fingerprinting. You should contact your local agency to confirm availability and whether you need an appointment.

  3. Private Fingerprinting Companies:

  • There are many private companies that offer Live Scan and ink fingerprinting services, particularly in larger cities or urban areas. You can find certified providers by doing an online search or by visiting the Certifix website.

  How to Find a Location:

  • Visit Certifix Live Scan and use the location search tool to find a fingerprinting provider near you.
  • Contact your local law enforcement agency to confirm fingerprinting services.

  What to Bring:

  • Government-issued photo ID (e.g., driver’s license or passport).
  • Any forms required by the requesting agency (e.g., Live Scan request form or fingerprint card).

• How much does a Live Scan cost in California?

  The cost of a Live Scan in California depends on the provider and the type of background check being processed. Here’s a breakdown of the typical costs:

  1. Live Scan Service Fee:

  • The fee charged by the Live Scan provider for capturing and submitting your fingerprints usually ranges from $20 to $50, depending on the location.

  2. California Department of Justice (DOJ) Fee:

  • The California DOJ charges approximately $32 for processing state-level background checks. This fee applies to most professional licenses, employment screenings, and regulatory checks.

  3. FBI Fee (if applicable):

  • If your background check also requires a federal background check (for example, for certain professions or licenses), the FBI charges an additional fee of around $17.

  Total Estimated Cost:

  • $50 to $100, depending on whether you need both the California DOJ and FBI background checks.

  Where to Get Live Scan:

  You can visit the Certifix Live Scan website to find a nearby Live Scan provider in California and confirm the specific costs for your background check.

• How to get a copy of your personal fingerprint-based record?

  You can obtain a copy of your personal fingerprint-based record by following these steps, depending on whether you need an FBI background check or a California DOJ record review:

  1. FBI Fingerprint-Based Background Check:

  • If you need a personal copy of your FBI fingerprint-based background check (also known as an Identity History Summary), you can:
    • Choose the “FBI Fingerprint-Based Background Check” option on the Certifix service selection page.
    • Certifix will capture your fingerprints and submit them to the FBI to request your National FBI Fingerprint-Based Background Check Report. Once processed, you can download and print your report online.
    • This report is for personal use only and cannot be used for licensing or employment unless you choose to provide a copy to your employer.

  2. California DOJ Personal Use Record Review:

  • If you are in California and need to review your personal criminal record, you can request a personal record review through the California DOJ:
    • Visit the California DOJ Record Review page for more details.
    • You will need to complete the Live Scan form for record review and submit your fingerprints through a certified Live Scan provider.

  3. California Out-of-State Fingerprinting (FD-258):

  • If you are outside of California but need to request a personal record review with the California DOJ, you can:
    • Choose the “California Out-of-State Fingerprinting (FD-258)” service on the Certifix service selection page.
    • You will need to provide the ORI number for the California DOJ record review when submitting your fingerprints on the FD-258 card. Certifix will assist in capturing your fingerprints and sending them for processing.

  Summary:

  • FBI Report: Use the FBI Fingerprint-Based Background Check option via Certifix for personal use.
  • California DOJ Record Review: Submit your fingerprints for a record review using the California DOJ Live Scan form.
  • Out-of-State California Record Review: If out-of-state, use the FD-258 service with the ORI for record review.

• How much does it cost to get my Live Scan or ink fingerprint card processed?

  The cost to process a Live Scan or an ink fingerprint card (FD-258) depends on the provider, the agency requesting the background check, and whether state or federal processing is required. Here’s a breakdown of the typical costs:

  1. Live Scan Fingerprinting Costs:

  • Live Scan Service Fee:
    The fee for capturing and submitting fingerprints electronically typically ranges from $20 to $50, depending on the provider.
  • California DOJ Fee:
    The California Department of Justice (DOJ) charges approximately $32 for processing state-level background checks.
  • FBI Fee (if applicable):
    If federal background checks are required, the FBI charges an additional fee of around $17.
  • Total Estimated Cost for Live Scan:
    The total cost for Live Scan fingerprinting usually falls between $50 and $100, depending on the provider and whether both state and federal background checks are required.

  2. Ink Fingerprint Card (FD-258) Costs:

  • Fingerprinting Service Fee:
    The cost of having your fingerprints taken on an FD-258 card typically ranges from $30 to $40 for the first card.
  • Additional Cards:
    If you require more than one card, there is an additional fee of $10 to $20 for each extra card.
  • Card Processing Fee (if applicable):
    If the fingerprint card is being submitted for processing, there may be additional state or federal fees, such as the DOJ or FBI processing fees.

  Summary of Costs:

  • Live Scan: $50 to $100, depending on whether both state and federal checks are needed.
  • Ink Fingerprint Card (FD-258): $30 to $40 for the first card, plus $10 to $20 for each additional card.

• What do I need to get a Live Scan in California?

  To get a Live Scan in California, you will need to gather a few important documents and information before your appointment. Here’s a checklist of what you will need:

  1. Live Scan Request Form (BCIA 8016):

  • The Live Scan Request Form (BCIA 8016) is a mandatory document that you must bring to your appointment. This form is typically provided by the agency requesting the background check (e.g., a licensing board, employer, or government agency).
  • The form contains important details such as:
    • ORI Number (Originating Agency Identifier), which directs where the background check results should be sent.
    • Type of application (employment, licensing, etc.).

  2. Government-Issued Photo ID:

  • You must bring a valid, government-issued photo ID to your Live Scan appointment to verify your identity. Acceptable forms of ID include:
    • Driver’s license or state-issued ID card.
    • Passport or passport card.
    • Military ID.
    • Permanent Resident (Green) Card.

  3. Payment for Live Scan Fees:

  • Be prepared to pay the required fees for the Live Scan service. The total cost typically includes:
    • Service Fee: The fee charged by the Live Scan provider for capturing and submitting your fingerprints, which can range from $20 to $50.
    • DOJ Processing Fee: Around $32 for state-level background checks.
    • FBI Processing Fee: If required, an additional fee of approximately $17.
  • Payment methods vary by provider, so confirm whether they accept cash, credit, debit, or checks before your appointment.

  4. Additional Information (if applicable):

  • Depending on the purpose of your background check, you may also need additional information, such as:
    • A reference number or application number from the agency requesting the background check.
    • Any additional paperwork required by the requesting agency.

  Summary of What You Need:

  1. Live Scan Request Form (BCIA 8016) with your ORI Number.
  2. Valid photo ID (e.g., driver’s license, passport).
  3. Payment for Live Scan service and processing fees.

  Where to Go:

  • You can schedule a Live Scan appointment at a certified provider. Visit Certifix Live Scan to find a provider near you.

• How long does fingerprint clearance take in California?

  The time it takes to receive fingerprint clearance in California can vary based on several factors, but generally, results are processed within 1 to 7 days. Here’s a breakdown of the typical timeline:

  1. California Department of Justice (DOJ):

  • Once your fingerprints are submitted via Live Scan, the California DOJ typically processes background checks and returns results within 24 to 72 hours. In most cases, you can expect results in 1 to 7 days.
  • However, if there are issues with the fingerprint quality or a high volume of submissions, the process may take longer.

  2. FBI Background Check (if applicable):

  • If your background check also requires submission to the FBI (e.g., for federal purposes or certain professional licenses), the FBI processing time typically adds an additional 3 to 5 days.
  • This is often processed concurrently with the DOJ background check.

  3. Delays and Complications:

  • Poor fingerprint quality (such as smudged or incomplete prints) may result in a rejection and require resubmission, which could extend the processing time.
  • High submission volume periods, such as during peak hiring or licensing seasons, may also cause delays.

  4. Results Sent to Requesting Agency:

  • The fingerprint clearance results are sent directly to the requesting agency (e.g., licensing board, employer), not to the individual who was fingerprinted. The requesting agency will inform you once they have received the results.

  Summary:

  • Standard processing time for fingerprint clearance in California is 1 to 7 days.
  • If an FBI check is required, allow an additional 3 to 5 days.
  • In case of delays, processing may take longer.

  For faster results, ensure your fingerprints are captured clearly during your Live Scan appointment.

• How do I get a fingerprint clearance in California?

  To get a fingerprint clearance in California, you will need to submit your fingerprints through Live Scan. This is a requirement for various professional licenses, employment, and background checks. Here’s how to complete the process:

  1. Obtain the Required ORI Number:

  • Before scheduling your Live Scan appointment, you need to obtain the correct Originating Agency Identifier (ORI) number from the agency requesting your background check (e.g., a licensing board, employer, or government agency). The ORI number directs where the background check results should be sent.
  • The requesting agency should provide this ORI number or form.

  2. Find a Certified Live Scan Provider:

  • Visit a certified Live Scan fingerprint provider. You can find providers at locations such as:
    • Certifix Live Scan: Visit the Certifix website to find a nearby Live Scan provider.
    • Local law enforcement agencies or third-party fingerprinting providers.
  • Make an appointment with the provider or visit a walk-in location, depending on availability.

  3. Bring Required Documents:

  • Bring the following to your Live Scan appointment:
    • Completed Live Scan Request Form with your ORI number.
    • Valid government-issued photo ID (e.g., driver’s license or passport).
    • Payment for the Live Scan service and background check processing fees, which typically range from $50 to $75.

  4. Complete the Live Scan Fingerprinting:

  • At your appointment, the technician will use a digital scanner to capture your fingerprints electronically. The fingerprints are then submitted to the California Department of Justice (DOJ) and, if necessary, the FBI for processing.

  5. Receive Your Fingerprint Clearance:

  • The background check results will be sent directly to the agency requesting the fingerprint clearance. You will not receive the results yourself, but the requesting agency will inform you once the process is complete.
  • Results typically take 1 to 7 days, depending on processing times at the DOJ and FBI.

  Summary of Steps:

  1. Obtain the required ORI number from the agency requesting your background check.
  2. Find a certified Live Scan provider and schedule an appointment.
  3. Bring your Live Scan Request Form, photo ID, and payment to the appointment.
  4. Complete the Live Scan fingerprinting.
  5. The requesting agency will receive the results and notify you of the fingerprint clearance.

  For more information and to find a provider, visit the Certifix Live Scan website.

• How do I get a fingerprint card in California?

  If you need to obtain a fingerprint card in California, there are two main options:

  1. Enroll Online via Certifix:

  • You can enroll online and choose the FD-258 Fingerprint Card Printing Service through Certifix. To do this:
    • Visit the Certifix service selection page and select the FD-258 Fingerprint Card Printing Service.
    • Certifix will capture your fingerprints and print them onto the FD-258 fingerprint card, which will then be mailed to you. This card is accepted for state and federal applications, and you may request additional copies if needed.

  2. Visit a Local Provider Offering Ink Fingerprinting:

  • Some locations offer ink fingerprinting services where you can visit in person without needing to enroll online. These locations typically include:
    • Local law enforcement agencies (police departments or sheriff’s offices).
    • Certified fingerprinting providers that offer ink fingerprinting on FD-258 cards.
  • At these locations, the technician will use ink to roll your fingerprints onto the FD-258 card. You can then take the card and submit it to the requesting agency.

  Summary:

  • Option 1: Enroll online through Certifix and have your fingerprints captured and mailed to you on an FD-258 card.
  • Option 2: Visit a local provider that offers ink fingerprinting in person, no online enrollment required.

  Whether you choose to enroll online or visit a local provider, both options ensure that you receive a completed fingerprint card ready for submission to the appropriate agency.

• Does The UPS Store provide Live Scan fingerprinting?

  Some UPS Store locations offer Live Scan fingerprinting services, but not all UPS Stores provide this service. Those that do typically partner with third-party providers to capture and electronically submit fingerprints for background checks. It’s important to check with your local UPS Store to confirm whether they offer Live Scan services and to schedule an appointment if available.

  For a convenient option, you can also visit Certifix Live Scan to find a nearby certified Live Scan provider.

• What are the steps involved in completing California Live Scan fingerprinting?

  The process for California Live Scan fingerprinting involves several key steps, from preparing for the appointment to completing the fingerprinting process. Here’s a detailed breakdown of the steps:

  1. Obtain the Request for Live Scan Service Form (BCIA 8016):

  • Before your appointment, you must obtain and complete the Request for Live Scan Service form (BCIA 8016). This form is typically provided by the agency, employer, or organization requesting your background check.
  • The form includes important information such as:
    • Your personal details (name, address, etc.).
    • The ORI number (Originating Agency Identifier) that specifies where your fingerprint results should be sent.
  • You can also download the form from the California DOJ website if needed.

  2. Schedule a Live Scan Appointment:

  • Choose a certified Live Scan provider near you. Many providers offer online appointment booking, or you can call to schedule an appointment.
  • Live Scan fingerprinting services are available at various locations, including:
    • Police departments or sheriff’s offices.
    • Private fingerprinting service providers.
    • Some UPS Stores.
  • While some providers accept walk-ins, it’s best to schedule an appointment to avoid long wait times.

  3. Prepare Required Documents:

  • Bring the following to your appointment:
    • Completed Live Scan Service form (BCIA 8016).
    • Valid government-issued photo ID (e.g., driver’s license, passport).
    • Payment for the Live Scan service (fees vary depending on the location and purpose of the background check).
  • It’s a good idea to confirm the payment methods accepted by the provider (cash, credit/debit card, or check).

  4. Attend Your Live Scan Appointment:

  • Arrive at the Live Scan provider on time for your scheduled appointment.
  • During the appointment, the technician will:
    • Verify your identity by checking your ID.
    • Use an electronic scanner to capture your fingerprints. Each finger will be rolled over the scanner to ensure clear, high-quality prints.
  • The process usually takes around 10 to 15 minutes.

  5. Submission of Fingerprints:

  • After your fingerprints are captured, they are electronically transmitted to the California Department of Justice (DOJ) and, if applicable, to the FBI.
  • The results of the background check are sent directly to the requesting agency, not to you.

  6. Payment of Fees:

  • Pay the required Live Scan service fees. Fees typically include:
    • The Live Scan service fee (charged by the provider).
    • The DOJ processing fee (and FBI fee, if required).
  • Some agencies may cover the processing fees, so check with the organization requesting the background check.

  7. Receive Your Transaction Information:

  • After completing your fingerprinting, the Live Scan provider will give you a receipt or proof of fingerprinting, which includes important details such as:
    • Your ATI number (Automated Transaction Identifier), which allows you to track the status of your background check.
  • Keep this receipt for your records.

  8. Track the Status of Your Background Check:

  • Using the ATI number, you can check the status of your Live Scan submission through the California DOJ website or by contacting the requesting agency.
  • Background check results typically take 1 to 5 days for the California DOJ, but processing times may vary depending on the volume and complexity of the check.

  9. Background Check Results:

  • The results of your background check will be sent to the agency or organization that requested them. The timeframe for receiving results can vary, but it is generally within 1 to 2 weeks.
  • If there are any issues with your fingerprints (e.g., poor quality), you may be asked to resubmit them at no additional cost.

  Summary of Key Steps:

  1. Obtain the Request for Live Scan Service form (BCIA 8016).
  2. Schedule an appointment with a certified Live Scan provider.
  3. Bring the required documents (form, ID, and payment).
  4. Attend the appointment and complete the fingerprinting process.
  5. Pay the fees and receive your receipt with the ATI number.
  6. Track the status of your background check.
  7. Await the results, which will be sent directly to the requesting agency.

  By following these steps, you can ensure a smooth and efficient California Live Scan fingerprinting process.

• What are the common uses of California Live Scan fingerprinting?

  California Live Scan fingerprinting is used for a wide range of background checks required by state agencies, employers, and organizations. The primary uses of Live Scan fingerprinting in California include:

  1. Employment Background Checks:

  • State-Regulated Professions:
    Many professions in California that are regulated by the state require Live Scan fingerprinting to ensure that applicants pass a criminal background check. These professions include:
    • Teachers and school employees
    • Healthcare professionals (e.g., nurses, doctors)
    • Security guards
    • Real estate agents
    • Contractors
    • Lawyers and paralegals
  • Law Enforcement & Public Safety:
    Applicants for positions in law enforcement, corrections, and other public safety roles are required to undergo Live Scan fingerprinting to verify their criminal history.

  2. Professional Licensing:

  • Various licensing boards in California require Live Scan fingerprinting as part of their application process for issuing or renewing licenses. These include:
    • Contractors State License Board (CSLB)
    • California Board of Registered Nursing (BRN)
    • Department of Real Estate (DRE)
    • Department of Social Services (DSS)

  3. Volunteer and Nonprofit Work:

  • Individuals working or volunteering with vulnerable populations, such as children, the elderly, or individuals with disabilities, often need to undergo Live Scan fingerprinting. This includes volunteers for:
    • Schools
    • Youth sports leagues
    • Religious organizations
    • Community centers

  4. Foster Care and Adoption:

  • Applicants for foster care or adoption in California are required to undergo Live Scan fingerprinting to ensure they pass a thorough background check. This helps protect vulnerable children by screening out individuals with disqualifying criminal histories.

  5. Concealed Carry Permit (CCW):

  • Individuals applying for a Concealed Carry Weapon (CCW) permit in California must submit Live Scan fingerprints as part of the application process.

  6. Immigration and Visa Processing:

  • Live Scan fingerprinting may be required for certain immigration-related applications, including visa processing and green card renewals, to ensure that applicants have no disqualifying criminal records.

  7. Government and Civil Service Jobs:

  • Many state and local government positions require Live Scan fingerprinting as part of the hiring process to ensure that the applicant is qualified and does not have a criminal history that could impact their ability to serve in a public role.

  8. Background Checks for Licensing and Certification:

  • Licensing boards for various trades and industries in California, such as the Bureau of Automotive Repair or the Board of Behavioral Sciences, require Live Scan fingerprinting for background checks as part of their certification or licensing process.

  9. Childcare and Elder Care Workers:

  • Individuals working in childcare centers, nursing homes, or other caregiving facilities must undergo Live Scan fingerprinting as a condition of employment. This helps ensure the safety and security of vulnerable populations under their care.

  10. State Government Agencies:

  • Many California state agencies, such as the Department of Motor Vehicles (DMV), require Live Scan fingerprinting for employees or contractors working in positions of trust or access to sensitive information.

  In summary, California Live Scan fingerprinting is essential for ensuring that individuals working in sensitive roles or regulated professions meet the background check requirements mandated by state or federal law. It helps protect vulnerable populations and maintain public trust in various industries and services.

• How should I prepare for a California Live Scan fingerprinting appointment?

  To ensure a smooth and successful California Live Scan fingerprinting process, follow these preparation steps:

  1. Complete the “Request for Live Scan Service” Form:

  • Before your appointment, obtain and complete the Request for Live Scan Service form (BCIA 8016), which is required in California. This form includes information such as:
    • Your personal details (name, address, etc.).
    • The ORI number (Originating Agency Identifier), which specifies where the fingerprint results should be sent.
    • Details about the requesting agency or employer (if applicable).
  • Your requesting agency should provide this form, or you can download it from the California Department of Justice (DOJ) website.

  2. Bring Valid Photo Identification:

  • You will need to present a valid, government-issued photo ID at your Live Scan appointment. Acceptable IDs include:
    • Driver’s license or state-issued ID card.
    • Passport or passport card.
    • Military ID.
    • Permanent Resident (Green) Card.

  3. Confirm the Payment Method:

  • Be prepared to pay the required fee, which includes both the Live Scan service fee and the California DOJ processing fee. The exact cost will depend on the location and purpose of the background check.
  • Contact the Live Scan provider ahead of time to confirm which payment methods they accept, such as:
    • Cash
    • Credit or debit card
    • Check or money order

  4. Clean and Prepare Your Hands:

  • To ensure high-quality fingerprints, make sure your hands are clean and dry before the appointment. If your hands are very dry or cracked, applying a small amount of lotion well before the appointment can help prevent poor prints. Avoid using lotion just before the scan, as it can interfere with the quality.
  • Check for any cuts, abrasions, or skin conditions that might affect your fingerprint quality, and inform the technician if there are any issues.

  5. Schedule an Appointment:

  • Some Live Scan providers accept walk-ins, but it’s best to schedule an appointment ahead of time to avoid waiting. Confirm the availability and hours of operation of your chosen provider, especially if you’re on a tight schedule.

  6. Know What to Expect:

  • The actual fingerprinting process is quick, usually taking about 10 to 15 minutes. The technician will roll each of your fingers over the scanner to capture your fingerprints digitally. If any prints are unclear, they will be retaken on the spot.

  7. Check with the Requesting Agency for Additional Requirements:

  • Verify with the agency or employer requesting the background check if they need any additional documents or specific instructions for your Live Scan submission.

  By following these steps, you can ensure that you are well-prepared for your California Live Scan fingerprinting appointment and minimize the chances of delays or rejections due to poor-quality fingerprints or missing documentation.

• What is the difference between California Live Scan and traditional ink fingerprinting?

  The primary difference between California Live Scan and traditional ink fingerprinting lies in how fingerprints are captured and submitted, as well as the processing speed and convenience. Here’s a breakdown of the key differences:

  1. Capture Method:

  • Live Scan:
    In Live Scan fingerprinting, fingerprints are captured electronically using a digital scanner. There is no ink involved, and the fingerprints are stored and submitted digitally.
  • Ink Fingerprinting:
    Ink fingerprinting involves applying ink to the fingertips and pressing them onto a physical fingerprint card (such as an FD-258). This traditional method uses ink and paper to capture the fingerprints.

  2. Submission Process:

  • Live Scan:
    Live Scan fingerprints are transmitted electronically to the appropriate agency, such as the California Department of Justice (DOJ) or the FBI, almost immediately after the fingerprints are captured.
  • Ink Fingerprinting:
    Ink fingerprint cards must be physically mailed to the agency requesting the background check, which adds processing time.

  3. Processing Time:

  • Live Scan:
    Because the fingerprints are transmitted electronically, the processing time is typically much faster, often within 1 to 5 days for California DOJ checks.
  • Ink Fingerprinting:
    Ink fingerprinting takes longer to process due to the need for physical mailing and manual scanning by the receiving agency. Processing times can be several days to a few weeks.

  4. Accuracy and Quality:

  • Live Scan:
    Live Scan offers higher accuracy because the system immediately checks the quality of the captured fingerprints. If any fingerprints are unclear, they can be retaken on the spot, reducing the likelihood of rejection.
  • Ink Fingerprinting:
    Ink fingerprinting can sometimes result in smudged or unclear prints, which increases the chance of rejection. Poor-quality prints may require re-submission, delaying the process.

  5. Use Cases:

  • Live Scan:
    Live Scan is required for many California state-regulated professions (e.g., healthcare, education, real estate) and for background checks conducted by the California DOJ or FBI.
  • Ink Fingerprinting:
    Ink fingerprinting is often used when electronic submission is not available or for federal purposes, such as out-of-state background checks, or for agencies that specifically request ink fingerprint cards (e.g., for visa or immigration purposes).

  6. Cost:

  • Live Scan:
    The cost of Live Scan is generally higher than ink fingerprinting because it includes the service fee for capturing the fingerprints electronically and the background check processing fee.
  • Ink Fingerprinting:
    Ink fingerprinting is usually less expensive upfront, but the overall process can take longer and may include additional mailing costs.

  In summary, Live Scan is faster, more convenient, and generally more accurate, making it the preferred option for most background checks in California, especially those required by the DOJ. Ink fingerprinting is still used in some cases, particularly for out-of-state or federal background checks.