How Can
We Help?

What should I do if I have questions about my account or invoice? Back to top

For any account or billing-related questions, you can reach our billing team at billing@certifixlivescan.com or call (800) 710-1934 ext. 4.

Can I get a detailed breakdown of charges on my invoice? Back to top

Yes, your invoice will include a detailed breakdown of charges. If you have any questions, you can contact our billing department for clarification.

How do I update my billing information or payment method? Back to top

You can update your billing information or payment method by logging into the Certifix billing portal or by contacting our billing department directly.

Are there volume discounts available for account holders? Back to top

Yes, Certifix offers volume discounts for organizations with high fingerprinting needs. Contact us for details based on your expected volume.

What payment methods are accepted for billing? Back to top

Certifix accepts credit/debit cards, checks, money orders, and electronic transfers. Check with our billing department for more specific details.

Can I view and manage my invoices online? Back to top

Yes, account holders can view, manage, and pay invoices online through the Certifix billing portal. If you haven’t been set up for the portal, contact us at billing@certifixlivescan.com or (866) 278-2551 for assistance.

How do I pay my Certifix account invoices? Back to top

You can pay your invoices through our online payment portal or by contacting our billing department at (800) 710-1934 ext. 4 or emailing billing@certifixlivescan.com.

Who qualifies for a Certifix Live Scan account? Back to top

Organizations, businesses, and government agencies that require Live Scan fingerprinting for employees, contractors, or volunteers can apply for a Certifix account.

What are the benefits of opening a Live Scan account? Back to top

By opening an account, your business can streamline the fingerprinting process for multiple applicants, access volume discounts, and use our online payment portal to track and manage invoices.

How do I open a Live Scan account with Certifix? Back to top

To open a Certifix Live Scan account, fill out the application form on our website’s Open a Live Scan Account page. Our team will contact you with further instructions after reviewing your application.

What is a “Billing Number”? Back to top

A billing number is a 6-digit code assigned by the California Department of Justice (DOJ) to agencies that choose to be billed directly for government processing fees related to Live Scan submissions.

How It Works:

• Some requesting agencies provide the billing number on the Request for Live Scan Service form to cover the DOJ processing fees on behalf of the applicant.
• If a billing number is not present on the form and you were not provided with a Certifix Account Flyer by your requesting agency, you will be responsible for paying all fees associated with the Live Scan process.

Summary:

• If the form includes a billing number, the agency covers the fees.
• If not, the applicant must cover the Live Scan fees directly.

Who can I contact to pay an invoice? Back to top

To pay an invoice, you can contact our billing department through the following methods:

• Phone: (800) 710-1934 ext 4
• Email: billing@certifixlivescan.com

You can also log in to view and pay invoices online at Certifix Billing Portal.

Note for Certifix Clients:

If you have not been set up to use the Certifix payment portal, please contact the billing team at billing@certifixlivescan.com or call (866) 278-2551 for assistance.