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Can I correct a mistake on my Live Scan form after it has been submitted? Back to top

Once a Live Scan form has been submitted and processed, you generally cannot make changes to the information. If a mistake was made, here’s what you can do:

1. Contact the Requesting Agency:

• If you realize you made an error after submission, contact the agency or employer that requested the Live Scan. They can advise you on the next steps and whether a resubmission is required.

2. Request a Resubmission (if applicable):

• If the mistake involves critical information like the ORI number or applicant details, a resubmission may be needed. The agency may issue a letter requesting a resubmission, and you will need to complete the process again.
• In California, you’ll need to reference your Original ATI number and possibly provide a letter of rejection from the requesting agency to initiate the resubmission.
• In Florida, you can use your TCR # to request a resubmission with the correct information.

Summary:

• You cannot change the Live Scan form after it’s been submitted. Contact your requesting agency for guidance on whether a resubmission is necessary.

If I get a rejection letter, can I go to another location for a resubmission? Back to top

Yes, you can go to any Live Scan location for a resubmission; however, you may be responsible for paying a new rolling fee. To avoid being charged for new fingerprints, it’s recommended that you return to the same location where the original Live Scan was performed.

• If your Live Scan was rejected due to data errors, you should return to the original location. In this case, the Live Scan provider should waive the fees if they made a mistake when entering your information. You will need to submit a new transaction, but the fees should be waived if the error was their fault.

What should I do if I received my California response, but the FBI rejected my submission due to poor quality? Back to top

If the FBI rejects your fingerprint submission due to poor quality, even though the California Department of Justice (CA DOJ) accepted it, follow these steps:

1. Reprint Using the Original ATI:
   • You will need to be reprinted, using your Original ATI (Applicant Transaction Identifier), and submit your fingerprints again for the FBI background check.
2. If Rejected Twice:
   • If your fingerprints are rejected twice for poor quality, your requesting agency will need to initiate an FBI name check instead.
3. Consult Your Requesting Agency:
   • Contact your requesting agency for specific instructions on how to complete and submit the FBI Name Check Request if the fingerprinting process fails due to poor fingerprint quality.

Why was my Live Scan rejected? Back to top

A Live Scan can be rejected for two primary reasons:

1. Poor Fingerprint Quality:
   If the fingerprints captured were unclear or of poor quality, the submission may be rejected.
2. Data Entry Errors:
   If there were mistakes made when entering your information during the Live Scan process, this can also lead to rejection.

How to Find Out the Reason:

• Your employer or requesting agency can contact the California Department of Justice (DOJ) to find out the reason for rejection by emailing appagencyquestions@doj.ca.gov.
• You or your agency may also receive a rejection letter from the DOJ, which will state the reason for the rejection.