The UPS Store 5340

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8050 N 19Th Ave
Phoenix, AZ, 85021
Walk-In or Appointment

Hours of Operation

Mon-Fri:
8:00AM - 6:00PM

Sat-Sat:
9:00AM - 5:00PM

Sun-Sun:
10:00AM - 3:00PM

Services Provided

  • FBI Background Check
  • Fingerprint Card Service
  • Call first to verify

Payment Methods

  • Online Enrollment
  • Credit/Debit

More About the Service

Our online enrollment process allows you to utilize the fingerprinting services offered at The UPS Store 5340 in Phoenix, it’s important that you enroll online to ensure that you are able to provide us with your service type, transaction information and payment.

Once you have completed the online enrollment process, you will be given a QR code that you will be able to present to The UPS Store 5340 in Phoenix, it’s important that you have your QR code ready when walking into the location, the operators at the location will scan your QR code and begin the process of capturing your fingerprints.

If the location is unable to capture your fingerprints or is unavailable, you can go to any other location listed on the website and try again using the same QR code, if you have any issues at the location or need further assistance, please make sure to contact us.

Once your fingerprints have been captured, the in-store fingerprinting process is complete, all other services will be processed by Certifix in the backend, The UPS Store 5340 is only responsible for capturing your fingerprints and will not be able to assist with any other requests.

Once your fingerprints have been captured, please reference the emails that are sent to you with further instructions. If you have any questions or need additional support, please contact us and we’ll be happy to assist.

Frequently Asked Questions

  • How much does a Fingerprint Clearance Card cost in Arizona?

    The cost of obtaining a Fingerprint Clearance Card in Arizona is typically $67. This fee covers the processing of the application and the required state and federal background checks. You can pay this fee online during the application process through the Arizona Department of Public Safety (DPS), or include it with a mailed application.

    In some cases, specific organizations or employers may cover the cost for applicants, especially if it’s required for employment. Be sure to check with your employer or the agency requesting the card to see if any fee waivers or reimbursements are available.

    For more information or to apply, visit the Arizona DPS Fingerprint Clearance Card page.

  • Where can I get a Fingerprint Clearance Card in Arizona?

    To obtain a Fingerprint Clearance Card in Arizona, you will need to follow these steps through the Arizona Department of Public Safety (DPS):

      1. Complete an Application Online or by Mail:
        You can apply for a Fingerprint Clearance Card through the Arizona DPS website. The online application process is straightforward, or you can download and print the application to submit by mail.
      2. Submit Your Fingerprints:
        You will need to provide fingerprints as part of the application process. This can be done by:

        • Visiting a certified Live Scan provider like Certifix, which electronically submits your fingerprints to DPS. You can enroll online through the Certifix service selection page.
        • Alternatively, you can have your fingerprints captured on an FD-258 fingerprint card by a certified fingerprinting provider or law enforcement agency and mail the card along with your application to DPS.
      3. Pay the Application Fee:
        The fee for applying for a Fingerprint Clearance Card is typically $67, and this can be paid online during the application process or included with a mailed application.
      4. Wait for Processing:
        DPS will conduct a background check based on your fingerprints, and once approved, they will issue your Fingerprint Clearance Card. Processing usually takes 6 to 8 weeks.

    After completing these steps, your Fingerprint Clearance Card will be mailed to you and is valid for six years.

  • How do I get a fingerprint card in Arizona?

    To get a fingerprint card in Arizona, follow these steps:

      1. Visit a Certified Live Scan Provider:
        You can visit a certified Live Scan provider, such as Certifix, to have your fingerprints captured and printed onto an FD-258 fingerprint card. Certifix offers the option to enroll online for the FD-258 Fingerprint Card Printing Service. You can visit the Certifix service selection page to get started.
      2. Local Law Enforcement Agencies:
        Many local police departments or sheriff’s offices in Arizona offer fingerprinting services. You can visit these locations to have your fingerprints taken and applied to an FD-258 fingerprint card.
      3. Request by Mail:
        In some cases, you can contact the agency or organization requiring the fingerprint card and request that they send you an FD-258 fingerprint card by mail. You can then visit a certified fingerprinting service to complete the process.
      4. Download and Print a Fingerprint Card:
        The FBI provides downloadable copies of the FD-258 fingerprint card, which you can print at home. Be sure to print the card on standard white card stock to meet official submission requirements. You will still need to visit a certified technician to capture your fingerprints on the card.

    Once you have your fingerprints captured on the FD-258 card, submit it along with any necessary forms or documentation to the appropriate agency. This is commonly required for background checks, employment, or licensing in Arizona.

  • How do I renew my Fingerprint Clearance Card in Arizona?

    To renew your Arizona Fingerprint Clearance Card, follow these steps:

      1. Complete the Renewal Application:
        You can renew your card online or by mail through the Arizona Department of Public Safety (DPS). To start the renewal process, visit the Arizona DPS Fingerprint Clearance Card portal and select the option for renewing your card. You will need to fill out the required application information, similar to when you initially applied.
      2. Submit New Fingerprints:
        As part of the renewal process, you will need to submit new fingerprints. This can be done at a certified Live Scan provider like Certifix, or you can submit a new FD-258 fingerprint card if you are doing ink fingerprinting. DPS requires fresh fingerprints for every renewal to ensure the accuracy of the background check.
      3. Pay the Renewal Fee:
        There is a renewal fee for processing your application, typically $67, which covers the background check and processing. This fee can be paid online during the application process.
      4. Submit Your Application:
        Once you’ve completed the application, submitted your fingerprints, and paid the fee, submit everything to DPS for processing. If using Live Scan, your fingerprints will be transmitted electronically. If using a fingerprint card, you will need to mail it to DPS along with any additional required forms.
      5. Wait for Processing:
        The renewal process can take approximately 6 to 8 weeks. During this time, DPS will conduct a state and federal background check. If approved, you will receive your new Fingerprint Clearance Card, which will be valid for another six years.
      6. Continue Using Your Current Card (if applicable):
        If your current card has not yet expired, you can continue using it while DPS processes your renewal. Be sure to start the renewal process well before your card’s expiration to avoid any gaps in coverage.

    For more information on renewing your Fingerprint Clearance Card, visit the Arizona DPS website.

  • How long is an Arizona Fingerprint Clearance Card valid?

    An Arizona Fingerprint Clearance Card is valid for six years from the date of issuance. This applies to both the standard Fingerprint Clearance Card and the Level 1 Fingerprint Clearance Card. After six years, the card expires, and you will need to renew it by submitting a new application and undergoing another background check through the Arizona Department of Public Safety (DPS).

    It’s important to renew your Fingerprint Clearance Card before it expires to avoid any interruptions in employment or licensure if your profession requires continuous clearance. You can begin the renewal process online before the card expires by visiting the DPS website.

  • What is a Level 1 Arizona Fingerprint Clearance Card (FCC)?

    A Level 1 Fingerprint Clearance Card (FCC) in Arizona is the highest level of fingerprint clearance issued by the Arizona Department of Public Safety (DPS). It requires a thorough background check that includes both state and federal criminal history. The Level 1 clearance is primarily required for individuals working in sensitive positions or professions that involve direct contact with vulnerable populations, such as children, the elderly, or disabled individuals.

    Key Features of a Level 1 FCC:

      1. Comprehensive Background Check:
        Applicants must pass a more stringent background check than the standard Fingerprint Clearance Card, which includes a review of the applicant’s entire criminal history with no specific look-back period.
      2. Disqualifying Offenses:
        Individuals convicted of certain serious offenses are automatically ineligible for a Level 1 clearance. These disqualifying offenses include violent crimes, sexual misconduct, child abuse, and other felonies as outlined in Arizona Revised Statutes §41-1758.03.
      3. Good Cause Exception:
        If an applicant has been convicted of a disqualifying offense, they may still apply for a good cause exception through the Arizona Board of Fingerprinting, which reviews the case and decides if the applicant should be granted clearance despite their criminal record.
      4. Professions Requiring Level 1 FCC:
        Professions that typically require a Level 1 Fingerprint Clearance Card include:

        • Teachers and other school employees
        • Childcare workers
        • Healthcare professionals in certain roles
        • Foster parents and adoptive parents
        • Individuals working with vulnerable adults or children

    The Level 1 FCC is valid for six years and can be renewed before expiration. If you are in a profession that requires a Level 1 clearance, you must maintain it throughout your employment.

    For more information or to apply for a Level 1 Fingerprint Clearance Card, you can visit the Arizona DPS Fingerprint Clearance Card page.

  • Can a felon get a Fingerprint Clearance Card in Arizona?

    It depends on the nature of the felony. In Arizona, certain felons can still apply for a Fingerprint Clearance Card, but their eligibility depends on the type of offense they were convicted of. Arizona law outlines specific disqualifying offenses that automatically make an individual ineligible for a clearance card, such as violent crimes, sexual offenses, child abuse, and other serious felonies.

    However, if you have a felony conviction that is not one of the disqualifying offenses, you may still be eligible to apply for a clearance card. Additionally, if you were convicted of a disqualifying offense but have demonstrated rehabilitation, you may be able to apply for a good cause exception through the Arizona Board of Fingerprinting. The board will review your case, including any evidence of rehabilitation and your criminal history, to determine if you qualify for the exception.

    If granted, a good cause exception allows the individual to obtain a Fingerprint Clearance Card despite having a past felony conviction. The application process involves providing detailed information about the conviction, letters of reference, and evidence of rehabilitation.

    For more information on disqualifying offenses and the good cause exception process, visit the Arizona Board of Fingerprinting website.

  • Can anyone obtain an Arizona Fingerprint Clearance Card?

    Not everyone is eligible to obtain an Arizona Fingerprint Clearance Card. To qualify, applicants must pass a state and federal background check conducted by the Arizona Department of Public Safety (DPS). The clearance card is issued to individuals in certain professions or roles that require background checks, such as:

      • Teachers
      • Childcare workers
      • Healthcare professionals
      • Foster parents
      • Real estate agents
      • Nannies
      • Volunteers in certain organizations
      • Individuals working with vulnerable populations (e.g., children, the elderly, or disabled individuals)

    To be eligible for a Fingerprint Clearance Card, applicants must not have been convicted of certain disqualifying offenses. These offenses are outlined in Arizona Revised Statutes §41-1758.03 and include serious crimes such as felonies, violent crimes, sexual offenses, child abuse, and other related offenses. If someone has been convicted of a disqualifying offense, they may not be able to obtain a card unless they are granted a good cause exception through the Arizona Board of Fingerprinting.

    If you meet the eligibility requirements, you can apply for a Fingerprint Clearance Card through the Arizona DPS, submit your fingerprints, and pay the necessary fees. The application process usually takes 6 to 8 weeks, after which you’ll receive your card if approved.

  • Do I need a fingerprint card for fingerprinting in Arizona?

    Yes, if you are required to submit fingerprints for certain purposes, such as background checks, employment, or licensing in Arizona, you may need to use an FD-258 fingerprint card. This card is commonly used for submitting ink fingerprints when electronic fingerprinting (Live Scan) is not available or required.

    Here’s when you might need a fingerprint card:

      1. Ink Fingerprinting:
        If you are having your fingerprints taken at a law enforcement agency or a certified provider that uses ink fingerprinting, they will typically use an FD-258 fingerprint card to capture your fingerprints.
      2. Mail-In Applications:
        For some state or federal background check applications, such as for the FBI, real estate licensing, or other professional licenses, you may need to mail in an FD-258 fingerprint card along with your application.
      3. Live Scan Alternatives:
        While Live Scan is commonly used in Arizona for electronic fingerprinting, some agencies or organizations still require the physical FD-258 card for specific applications.

    You can obtain the FD-258 card at certified Live Scan providers like Certifix, or you can download and print the card from the FBI’s website, provided you print it on standard white card stock.

    For more information on when a fingerprint card is required in Arizona, check with the agency or organization that is requesting your fingerprints.

  • Does an in-home nanny need a Fingerprint Clearance Card in Arizona?

    Yes, in-home nannies in Arizona are typically required to have a Fingerprint Clearance Card if they are working in environments where background checks are mandated, such as when employed by childcare agencies or working with families that require state-licensed caregivers.

    The Arizona Department of Public Safety (DPS) issues the Fingerprint Clearance Card, which ensures that the nanny has passed both state and federal background checks. This requirement is particularly important if the nanny is being hired to care for children through a state-funded program or agency.

    Even for private families, many employers request that their nannies obtain a Fingerprint Clearance Card to ensure the safety and well-being of their children. The card is valid for six years and provides assurance that the nanny has no disqualifying criminal history.

    For more information on obtaining a Fingerprint Clearance Card, visit the Arizona DPS website.

  • Does the Arizona Board of Fingerprinting (ABF) help with a suspended Arizona Fingerprint Clearance Card?

    Yes, the Arizona Board of Fingerprinting (ABF) can help if your Arizona Fingerprint Clearance Card has been suspended. The ABF allows you to apply for a good cause exception if your card was suspended due to certain criminal charges or convictions. Here’s how they can assist:

      1. Good Cause Exception Application:
        If your Fingerprint Clearance Card is suspended, you can apply to the ABF for a good cause exception. This process allows you to present evidence that you are not a threat to public safety, despite your criminal history. The board will review your application, your criminal record, and any supporting documents to determine whether to grant the exception.
      2. Appealing a Suspension:
        If you believe your card was wrongly suspended or if you have resolved the underlying criminal charges, you can appeal the suspension through the ABF. They will evaluate your case and decide whether to reinstate your Fingerprint Clearance Card.
      3. Hearing Process:
        In some cases, the ABF may hold a hearing to allow you to present your case. During this process, you can provide documentation, references, and other evidence to support your request for a good cause exception.

    To apply for a good cause exception or to learn more about the appeal process, visit the Arizona Board of Fingerprinting website for detailed instructions and application forms. Keep in mind that the ABF cannot assist with reinstating a card that was revoked due to certain disqualifying offenses, such as serious felonies.

  • How can the Arizona Department of Public Safety (DPS) suspend my Fingerprint Clearance Card?

    The Arizona Department of Public Safety (DPS) can suspend your Fingerprint Clearance Card if certain conditions are met, particularly if new criminal charges are filed against you or if DPS becomes aware of disqualifying offenses. Here are the main reasons why DPS might suspend your card:

      1. New Criminal Charges:
        If you are arrested or charged with an offense after your Fingerprint Clearance Card is issued, DPS may temporarily suspend your card until the charges are resolved. This applies to both state and federal criminal charges.
      2. Convictions for Disqualifying Offenses:
        If you are convicted of specific disqualifying offenses, such as felonies or crimes related to child safety, sexual misconduct, or violent crimes, DPS can permanently revoke your clearance card. The list of disqualifying offenses is outlined in Arizona Revised Statutes §41-1758.03.
      3. Failure to Report an Arrest:
        If you fail to report an arrest or conviction for a disqualifying offense while holding a clearance card, DPS may suspend your card. It’s important to notify DPS of any changes in your criminal record.
      4. Pending Appeal or Good Cause Exception:
        If you are appealing the suspension or applying for a good cause exception, your card may remain suspended while DPS reviews your case. During this time, you may not be able to use your Fingerprint Clearance Card for employment or licensure purposes.

    If your card is suspended, DPS will notify you in writing, and you will have the opportunity to respond or appeal the decision. You may be able to apply for a good cause exception through the Arizona Board of Fingerprinting if you believe you are eligible.

    For more information, you can contact the Arizona DPS Fingerprint Clearance Card Unit or visit the Arizona Board of Fingerprinting website.

  • How do I fix errors on my fingerprint card in Arizona?

    If you notice errors or issues with your fingerprint card in Arizona, here’s what you can do to fix them:

    1. Contact the Fingerprint Provider:
      If the error is related to incorrect or incomplete information on the card, or if the fingerprints were poorly captured (e.g., smudged or unclear), you should contact the provider who initially took your fingerprints. This could be a certified Live Scan provider, such as Certifix, or a local law enforcement agency. They may be able to correct the issue and recapture your fingerprints.
    2. Obtain a New Fingerprint Card:
      In many cases, the best solution is to obtain a new FD-258 fingerprint card and redo the process with the correct information. This will involve visiting a fingerprinting location again and ensuring that the new card is filled out properly.
    3. Review Personal Information:
      Make sure all of your personal information (e.g., name, date of birth, social security number) is accurate and complete on the fingerprint card. Double-check this before submitting the card to avoid any further errors.
    4. Submit Corrected Card:
      Once the new or corrected fingerprint card is complete, submit it to the relevant agency or organization. Be sure to include any required forms or documentation that were previously submitted with the original card.
    5. Avoid Common Mistakes:
      When filling out a new card, make sure to follow these best practices:

      • Print clearly in black ink.
      • Ensure that all fingerprints are rolled properly and are free from smudges.
      • Use the correct FD-258 card.
      • Follow any instructions provided by the agency or fingerprinting technician.

    If you need a replacement card or assistance with reprinting, you can also reach out to the Certifix support team for help. They can guide you through the process of obtaining a new card or reprinting your fingerprints onto a fresh card.

  • How far back does Arizona’s Level One Fingerprint Clearance Card background check go?

    Arizona’s Level One Fingerprint Clearance Card involves a comprehensive background check that reviews both state and federal criminal records. There is no specific time limit or “look-back period” for how far back the check can go. Instead, the background check includes a review of your entire criminal history that is available through the Arizona Department of Public Safety (DPS) and the FBI.

    The Level One clearance is the highest level of fingerprint clearance in Arizona and is designed to detect any disqualifying offenses, including those that may have occurred many years ago. This includes felonies, certain misdemeanors, and offenses related to child safety, sexual offenses, and other serious crimes.

    If any disqualifying offenses are found, the application for the Level One clearance card may be denied. However, individuals can appeal the decision or apply for a good cause exception if eligible.

  • How long are Fingerprint Clearance Cards valid in Arizona?

    In Arizona, Fingerprint Clearance Cards, including both the standard and IVP (Identity Verified Prints) cards, are valid for six years from the date of issuance. After six years, you will need to renew your card by going through the fingerprinting and application process again through the Arizona Department of Public Safety (DPS).

    It’s important to keep track of your card’s expiration date and apply for a renewal in advance to avoid any interruptions in your employment or licensure. You can renew your card online through the DPS website before it expires.

  • How much does an Arizona fingerprint card cost?

    The cost of obtaining an Arizona fingerprint card depends on where you get your fingerprints taken:

    1. Live Scan Providers:
      If you use a certified Live Scan provider like Certifix, the fee for capturing your fingerprints and printing them onto an FD-258 fingerprint card is typically around $40 for the first card and $10 for each additional card. You can pay online through Certifix’s service selection page.
    2. Law Enforcement Agencies:
      Local police departments or sheriff’s offices in Arizona may offer fingerprinting services for a nominal fee, which usually ranges from $5 to $20 per card, depending on the agency.
    3. Arizona Department of Public Safety (DPS):
      If you’re applying for a Fingerprint Clearance Card (including the IVP or Level One), there is an additional fee charged by DPS, which is around $67 for most applications. This fee covers both fingerprinting and the background check.

    Be sure to check with the specific provider for their exact pricing.

  • How much does the Arizona Level One Fingerprint Clearance Card cost?

    The fee for obtaining an Arizona Level One Fingerprint Clearance Card is approximately $67. This fee is required when submitting your application through the Arizona Department of Public Safety (DPS). You can pay the fee online during the application process. The fee covers both the processing of the application and the background check required to issue the Level One Fingerprint Clearance Card.

    For individuals working with specific organizations or in certain professions (such as volunteers in schools or nonprofit organizations), there may be fee waivers or reduced fees available, so be sure to check with your employer or organization for any applicable discounts.

    For more information or to apply, you can visit the Arizona DPS Fingerprint Clearance Card page.

  • How do I get an Arizona IVP Fingerprint Clearance Card?

    To obtain an Arizona IVP (Identity Verified Prints) Fingerprint Clearance Card, follow these steps:

    1. Complete an Application:
      You need to submit an application for the IVP Fingerprint Clearance Card through the Arizona Department of Public Safety (DPS). Visit the Arizona DPS website and select the option to apply for a Fingerprint Clearance Card. Choose the IVP card type, which is required for individuals working in specific professions, such as education and healthcare.
    2. Submit Your Fingerprints:
      As part of the application process, you must submit your fingerprints for a background check. You can have your fingerprints taken at a certified Live Scan provider like Certifix, or you can submit them on an FD-258 fingerprint card, which can be obtained from a local law enforcement agency or Live Scan provider.
    3. Pay the Application Fee:
      The application fee for the IVP Fingerprint Clearance Card is approximately $67 for most applicants, though this fee may vary based on your specific situation. The fee can be paid online during the application process.
    4. Submit Your Application:
      After completing your application and having your fingerprints taken, submit everything to DPS for processing. If you are applying through a Live Scan provider, the fingerprints and application will typically be sent electronically. If using a fingerprint card, you will mail the card along with your application and payment.
    5. Wait for Processing:
      Once your application is submitted, DPS will conduct a state and federal background check. Processing times can vary but typically take between 6 to 8 weeks. If approved, your IVP Fingerprint Clearance Card will be mailed to you.
    6. Receive Your IVP Card:
      After your background check is completed and approved, you will receive your IVP Fingerprint Clearance Card, which is valid for six years.

    The IVP Fingerprint Clearance Card is commonly required for professionals in education, childcare, and certain healthcare roles in Arizona. For more information or to apply, visit the Arizona DPS Fingerprint Clearance Card page.

  • How do I replace a lost Fingerprint Clearance Card in Arizona?

    To replace a lost Fingerprint Clearance Card in Arizona, follow these steps:

    1. Submit a Replacement Request:
      You can request a replacement Fingerprint Clearance Card through the Arizona Department of Public Safety (DPS). Visit the DPS Fingerprint Clearance Card portal and select the option for replacing a lost or stolen card.
    2. Provide Personal Information:
      You will need to provide your personal information, such as your full name, date of birth, and the original Fingerprint Clearance Card number if available. If you don’t have the card number, you may still be able to request a replacement by providing other identifying details.
    3. Pay the Replacement Fee:
      There is a fee for replacing a lost Fingerprint Clearance Card, which can be paid online. The current fee for a replacement card is around $5 (subject to change), and you will be prompted to pay this during the request process.
    4. Receive Your New Card:
      Once your request is processed, your replacement card will be mailed to you. Processing times may vary, but you can typically expect to receive the new card within a few weeks.

    If you need assistance or have questions, you can contact Arizona DPS directly at (602) 223-2279 for more information on the replacement process.

  • What fingerprint clearance card is required for real estate agents in Arizona?

    In Arizona, real estate agents are required to obtain a Fingerprint Clearance Card through the Arizona Department of Public Safety (DPS). This card is necessary for those applying for a real estate license, as it ensures that the applicant has passed a state and federal background check.

    To obtain the card, applicants must submit their fingerprints through an approved vendor, such as a Live Scan provider or by using an FD-258 fingerprint card. The application and fingerprints are then submitted to DPS, which will conduct the background check and issue the clearance card if the individual meets the requirements.

    Once the clearance card is obtained, it must be included with your application to the Arizona Department of Real Estate (ADRE) when applying for a real estate license.

    For more information and to apply for a Fingerprint Clearance Card, you can visit the Arizona DPS website.

  • Where can I get FD-258 fingerprint cards in Arizona?

    To obtain FD-258 fingerprint cards in Arizona, you have the following options:

    1. Certified Live Scan Providers:
      You can visit certified Live Scan providers like Certifix, where they will capture your fingerprints and print them onto an FD-258 fingerprint card. Certifix offers this service across the state, and you can even enroll online for the FD-258 Fingerprint Card Printing Service through their service selection page.
    2. Law Enforcement Agencies:
      Many local law enforcement agencies, such as police departments or sheriff’s offices in Arizona, offer fingerprinting services. You can request that they capture your fingerprints and apply them to an FD-258 card.
    3. Request by Mail:
      You can contact specific agencies or organizations in Arizona that require fingerprinting (e.g., for employment or licensing) and ask if they provide FD-258 fingerprint cards by mail.
    4. Print Your Own FD-258 Card:
      Some agencies allow you to download and print your own FD-258 fingerprint card. Ensure that the card is printed on standard white card stock to meet official submission requirements.

    Once you have your fingerprints on the FD-258 card, you can submit it for background checks, licensing, or other purposes as required.

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