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Frequently Asked Questions

How do I fix my fingerprint card in Arizona?

If your Fingerprint Clearance Card has been lost or stolen, or there have been changes to your name, you can quickly obtain a replacement. All you need to do is submit an application form, which can be obtained online or by phone. You can access the replacement form online through our Public Services Portal.

Alternatively, you can call (602) 223-2279 and request that the form be mailed to you. Once you have completed the form, mail it to the Department of Public Safety (DPS) along with the required fee of $5. If you encounter any issues downloading the application, please get in touch with us at (602) 265-0135 or via email at info@fingerprint.az.gov.

If you have received a letter stating that your fingerprint clearance card has been denied or suspended, please get in touch with the DPS at (602) 223-2279 to address any questions or concerns.

If you submit prints using a paper fingerprint card, you will receive one in the mail, or you can use a card supplied by a fingerprint vendor.

Once received by AZ DPS, your fingerprints will be processed and reviewed. Including the Reference Number with your fingerprint card is essential, and all communication regarding your application and card will be sent through your PSP message center.

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