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Frequently Asked Questions

How do I get my TCN after completing a Florida Live Scan?

The Transaction Control Number (TCN) is a unique identifier assigned to your fingerprints when they are submitted for a Florida Live Scan. Here’s how you can obtain your TCN:

1. Receive the TCN After Your Live Scan Appointment:

  • When you complete your Live Scan fingerprinting at an approved provider in Florida, you will typically receive a receipt or confirmation at the end of your appointment. This receipt will include your TCN along with other details like the date of submission and the fingerprinting provider’s information.
  • Make sure to ask for the TCN at the time of your fingerprinting if it’s not automatically provided.

2. Check with the Live Scan Provider:

  • If you did not receive your TCN immediately after your appointment, you can contact the Live Scan provider where you completed your fingerprinting. They should be able to provide you with the TCN, as it is tied to your fingerprint submission.

3. Contact the Agency Requesting the Background Check:

  • In some cases, the agency or organization that required your background check (e.g., a licensing board or employer) may also have access to your TCN once the fingerprints are submitted. If you’re having trouble retrieving the TCN, check with the requesting agency to see if they can provide it.

4. Certifix Live Scan:

If you used Certifix for your Florida Live Scan, your TCN should be provided at the end of your appointment or sent to you via email or receipt. If you didn’t receive it, you can contact Certifix customer support for assistance.

Why Is the TCN Important?

  • The TCN is crucial for tracking the status of your background check with the Florida Department of Law Enforcement (FDLE). If you need to inquire about the progress or results of your background check, you may be asked to provide your TCN.

To summarize, you will usually receive the TCN directly after your Florida Live Scan appointment, either on your receipt or through follow-up communication from the provider. If not, you can contact your Live Scan provider or the requesting agency to obtain it.

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