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Frequently Asked Questions

How does the Live Scan process work?

The Live Scan process involves the digital capture and submission of fingerprints for background checks, making it faster and more efficient than traditional ink fingerprinting. Here’s a step-by-step breakdown of how it works:

1. Obtain the Request for Live Scan Service Form:

  • Your requesting agency (or Applicant Agency) will provide you with a Request for Live Scan Service form, which includes key details such as the ORI number (Originating Agency Identifier) that directs where the background check results should be sent.

2. Schedule an Appointment or Walk-in:

  • You can schedule an appointment or walk into any authorized Live Scan provider location to complete the process. In some cases, you may need to enroll online first, depending on the state.

3. Capture of Fingerprints:

  • At the Live Scan location, a certified technician will use a digital fingerprint scanner to capture your fingerprints electronically. This process takes only a few minutes and does not involve ink or paper.
  • The technician will also verify your identity by checking your valid photo ID (e.g., driver’s license or passport).

4. Electronic Submission:

  • Once your fingerprints are captured, they are submitted electronically to the relevant state or federal agency (e.g., California Department of Justice (DOJ), Florida FDLE, or FBI) for processing.
  • Electronic submission ensures faster processing times compared to mailing traditional ink fingerprint cards.

5. Receive Your Transaction Control Number (TCN) or ATI:

  • After submission, you will receive a Transaction Control Number (TCN) or, in California, an ATI (Applicant Transaction Identifier), which allows you to track the status of your background check.

6. Background Check Processing:

  • The relevant agency processes your background check using the submitted fingerprints. This can take anywhere from 24 to 72 hours, though it may take longer depending on the agency’s workload.

7. Receive Results:

  • Once your background check is complete, the results are sent to the requesting agency, and they will notify you of any next steps.

Enroll for Live Scan Services:

You can enroll for Live Scan services online through the Certifix service selection page to find a location and start the process.

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