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Frequently Asked Questions

Can I correct a mistake on my Live Scan form after it has been submitted?

Once a Live Scan form has been submitted and processed, you generally cannot make changes to the information. If a mistake was made, here’s what you can do:

1. Contact the Requesting Agency:

  • If you realize you made an error after submission, contact the agency or employer that requested the Live Scan. They can advise you on the next steps and whether a resubmission is required.

2. Request a Resubmission (if applicable):

  • If the mistake involves critical information like the ORI number or applicant details, a resubmission may be needed. The agency may issue a letter requesting a resubmission, and you will need to complete the process again.
  • In California, you’ll need to reference your Original ATI number and possibly provide a letter of rejection from the requesting agency to initiate the resubmission.
  • In Florida, you can use your TCR # to request a resubmission with the correct information.

Summary:

  • You cannot change the Live Scan form after it’s been submitted. Contact your requesting agency for guidance on whether a resubmission is necessary.

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