© 2026 Certifix, Inc. All Rights Reserved. Privacy Policy Terms of Use
Privacy Policy
How Certifix collects, uses, and protects your personal information.
Privacy Policy
Last Updated: February 24, 2026
Certifix, Inc., a Wyoming domesticated corporation doing business as Certifix Live Scan (“Certifix,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose information when you:
- Visit our website at www.certifixlivescan.com (“Site”)
- Enroll for services
- Use our fingerprinting and related services (“Services”)
It also explains your choices regarding your personal information and how you may access or update it.
By accessing or using our Site or Services, you acknowledge that you have read and understand this Privacy Policy.
We use the information collected through our Services solely for the purpose of providing the services you have requested and for related business operations as described below.
We may update this Privacy Policy from time to time. If we make material changes, we will post an updated version on this page and revise the “Last Updated” date. We encourage you to review this page periodically.
Information We Collect
We collect the following categories of information:
- Personal Information
- Technical and Usage Information
1. Personal Information
Personal Information is information that identifies you as an individual.
When you enroll for services or access certain features of the Site, we may collect information such as:
- Full name
- Email address
- Telephone number
- Mailing address
- Date of birth
- Government-issued identification details
- Payment information, including credit or debit card details
Payment information is processed through secure systems and maintained in encrypted form where stored. Personal information is maintained on secure servers or in secure physical facilities, as appropriate.
We may also collect optional information such as feedback, preferences, or responses to surveys in order to improve our Services.
In limited cases, we may supplement the information you provide with publicly available or third-party data sources for business purposes. Any such information is treated in accordance with this Privacy Policy.
2. Technical and Usage Information
We automatically collect certain technical information when you visit our Site.
This may include:
- IP address
- Browser type and device information
- Referring website
- Search terms used to find our Site
- Pages visited and time spent on pages
- Date and time of visits
We use cookies and similar technologies to:
- Improve Site functionality
- Analyze traffic patterns
- Enhance user experience
- Maintain security
Most browsers allow you to control cookie preferences. However, disabling cookies may affect certain features of the Site.
Technical information is generally used in aggregated form for analytics, security, fraud prevention, and system administration. In certain cases, technical information may be linked to personal information when necessary for security, fraud detection, or legal compliance.
We may also use tracking technologies in emails to determine whether messages have been opened or links clicked. This helps us improve communications and service delivery.
Advertising
We may work with third-party advertising partners to display ads on other websites. These partners may use cookies or similar technologies to provide advertising based on your browsing activity.
You may opt out of targeted advertising through industry opt-out mechanisms. Opting out does not eliminate advertising, but may result in less personalized ads.
You may refuse to accept cookies from this Site at any time by activating the setting on your browser which allows you to refuse cookies. Further information about the procedure to follow in order to disable cookies can be found on your Internet browser provider’s website.
Browser Cookie Setting Shortcuts
To access cookie settings, please enter the appropriate link into your browser’s address bar. The exact link can vary based on the browser you’re using.
For more information about targeting and advertising cookies and how you can opt out, you can also visit http://optout.aboutads.info or http://www.youronlinechoices.eu.
Third-Party Technologies
Our Site may include third-party tools, service providers, social media features, analytics platforms, and advertising partners. These third parties may use cookies, pixels, scripts, or similar technologies to manage their content and services.
We do not control these third-party technologies and their use is governed by the respective privacy policies of those providers. We do not combine information collected by third-party tools with your personal information except as necessary to provide services, maintain security, or comply with law.
How We Use Information
We use collected information to:
- Provide and administer fingerprinting and related services
- Process transactions and payments
- Provide customer support
- Communicate appointment confirmations and service updates
- Improve website functionality and service offerings
- Prevent fraud and maintain system security
- Enforce our agreements
- Comply with legal obligations
We may also use contact information to send service-related updates. Marketing communications are optional and may be opted out of at any time.
How We Share Information
We do not sell personal information. We may share information in the following circumstances:
Service Providers
We use trusted third-party vendors to assist in operating our business. These vendors may process personal information only as necessary to perform services for us and are contractually obligated to protect that information.
Examples of service providers may include:
- Customer relationship management systems
- Email communication platforms
- Payment processors
- Hosting and cloud infrastructure providers
- Data analytics providers
Payment information is processed through secure payment gateways. We do not store full credit card numbers on our own servers unless required for authorized business purposes and secured accordingly.
We do not share SMS consent data or phone numbers with third parties for marketing purposes.
Legal Compliance and Protection
We may disclose personal information:
- In response to subpoenas, court orders, or legal process
- To comply with applicable laws or regulatory requirements
- To government agencies involved in background check processing
- To law enforcement when we believe disclosure is necessary to prevent fraud, illegal activity, or harm
- To protect the rights, property, or safety of Certifix, our customers, or others
Aggregated and De-Identified Data
We may use and share aggregated or de-identified data for analytics, research, business planning, or service improvement. This information does not identify individual users.
Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information.
Security measures include:
- Encryption in transit using SSL or TLS
- Restricted access to personal data
- Role-based internal access controls
- Secure hosting environments
- Ongoing monitoring and security reviews
Access to personal information is limited to authorized personnel who require it to perform their job duties. These individuals are subject to confidentiality obligations.
However, no method of transmission over the Internet is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access to your account, you should update your password immediately.
Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Comply with legal obligations
- Meet regulatory retention requirements
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Your Rights and Choices
You may:
- Request access to your personal information
- Request corrections or updates
- Request deletion where permitted by law
- Opt out of marketing communications
To update account information, log into your account or contact us at:
Certain transactional or service-related communications cannot be opted out of, as they are necessary to provide services.
SMS Communications
If you consent to receive text messages from Certifix, messages may include:
- Appointment confirmations and reminders
- Service-related notifications
- Internal employee scheduling communications
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us at privacy@certifixlivescan.com.
SMS consent and phone numbers are not shared with third parties for marketing purposes.
Social Media Features and Public Content
Our Site may include social media features or widgets. These features may collect your IP address and page interaction data. Your interactions with these features are governed by the privacy policy of the third-party provider.
If you post information on publicly accessible areas of the Site, such as blogs or comment sections, that information may be viewed and used by others. Exercise caution when posting personal information in public areas.
Requests for removal of public content may be submitted to privacy@certifixlivescan.com. Removal may not always be possible.
Scope of This Privacy Policy
This Privacy Policy applies only to information collected through the Certifix website and services.
It does not apply to:
- Third-party websites linked from our Site
- Government agency systems
- Independently operated locations
Please review the privacy policies of external sites before submitting personal information.
Contact Information
If you have questions about this Privacy Policy or your personal information, contact:
Email: privacy@certifixlivescan.com
Phone: (800) 710-1934
We will respond to privacy inquiries in accordance with applicable law.
Information Processed on Behalf of Customers
When Certifix processes personal information on behalf of business customers, those customers act as the data controller.
If you submitted your information through an employer, agency, or other organization, you should contact that organization directly regarding:
- Access requests
- Corrections
- Deletion requests
Certifix will respond to verified customer requests regarding such data in accordance with our service agreements and applicable law.
We retain customer data only as long as necessary to provide services and meet legal obligations.
